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Is this happening to you?

DISCUSSION

  • Is this happening to you?
    March 28 2012 / StarsBrighten
    StarsBrighten's picture

    Has anyone else lost half of their box at the top (home, News, Musc etc....)
    Does anyone know how to get on their profile anymore?
    Am I still an Official Hooligan?

StarsBrighten's picture
on March 28 2012

Has anyone else lost half of their box at the top (home, News, Musc etc....)
Does anyone know how to get on their profile anymore?
Am I still an Official Hooligan?

Forum category: 
sprite02sprite's picture

Thats weird... It didnt happen to me!! sorry- hope u get it fixed

Bruno Mars WebCrew's picture

Ok guys, some bad and good news. The bad news is that the issue is something that we can't fix for you. The good news is that it's super simple to fix it yourself!
We've determined that the issues with the profile menu, navigation menu and homepage are something you're seeing because you are using an old version of Internet Explorer. Please visit http://windows.microsoft.com/en-US/internet-explorer/downloads/ie to upgrade to a more recent version and you'll be all set. You may also choose to use a different browser.
As always, we're here to help if you run into any issues or have questions!
-- BrunoMars.com WebCrew

StarsBrighten's picture

@Bruno Mars WebCrew
why is it that I can only go to my profile when I see my name by a comment. I cant get to it any other way

Bruno Mars WebCrew's picture

Ah, yes. Definitely seeing the issue in Internet Explorer and our team is working to resolve that asap.

As for your password reset issue, please check the email account you used to create your account for a message from the WebCrew.

Anyone else that cannot access their account to reset your password, please email webcrew@brunomars.com so that we may assist!

StarsBrighten's picture

@Bruno Mars WebCrew
I use Internet Explorer and I cant see past the 'About'. I log in with Facebook now bacause it wont allow me to change my password because it says it is Incorrect

Bruno Mars WebCrew's picture

Hey guys, wanted to follow up here. What browser/system are you using where you see the navigation menu missing?

StartsBrighten, are you not getting a one-time login when you enter your email address here: brunomars.com/user/password or are you only running into the issue on your Edit Account page after you click the link?

StarsBrighten's picture

@AmandaB It wont let me change my password, it says its incorrect! #StupidThing

AmandaB's picture

YES! I have the same problem! I've tried all the email addresses and my computer isn't compatible with something or another (?). For now I just keep asking the webcrew to help. You can scroll to the very bottom of the page and access the pages like community or fan club.Let me know if you figure it out.

Bruno Mars WebCrew's picture

Hey guys- we hear you! We are working hard to bring back the profile comment box and want to assure you that ALL of your comments are safe. We will keep you all posted and will have it up and running again as soon as possible. Thank you all for your patience! Regards, Bruno Mars WebCrew

karad99's picture

it hasent happened to me. i like the updates srry bout ur chapters

Mrs_Elisa_Mars's picture

i want my comments back too. I want to talk to you ! these changes are just confusing mee

StarsBrighten's picture

I wasnt even sure If it loged me in or not!
It doesnt even say

StarsBrighten's picture

I wasnt even sure If it loged me in or not!
It doesnt even say

DutchMarsArmy's picture

Same here. and we can't comment on each others profiles anymore. this is rubbish

DutchMarsArmy's picture

Same here. and we can't comment on each others profiles anymore. this is rubbish

apw247's picture

i lost my comments too i want them back.

StarsBrighten's picture

I dont like this new upgrade!
I want the old one back!!!

DutchMarsArmy's picture

I lost everything as well all the chapters and comments.