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Frequently Asked Questions about Bruno Mars' Tour Early Access

  • Q: When will the early access ticket on sale begin?
    A: Early access will begin on Friday, November 18th at 10 AM local venue time. Please click here to review tour dates and links to the ticketing outlets.
  • Q: When will the early access ticket on sale end?
    A: Early access to tickets will end at 10 PM local venue time on Saturday, November 19th.
  • Q: When will the general ticket on sale begin?
    A: The general ticket on sale will begin on Monday, November 21st at 10 AM local venue time. Please click here to review tour dates and links to the ticketing outlets. No code will be required.
  • Q: How many tickets are we able to purchase per order during the early access?
    A: All shows have a ticket limit of 2 per code.
  • Q: What does "Local Time” mean?
    A: For example, if we say “ The early on sale starts at 10AM Local Time," this means that the on sale will begin at the represented time in the local time zone where the venue is located.
  • Q: Am I guaranteed a ticket if I pre-order the album?
    A: Tickets are not guaranteed with your album pre-order. We are just providing early access to the on sale which will be made available on a first come, first serve basis. early access codes will be sent to qualifying customers via email who ordered the 24K Magic pre-order directly from The Official Bruno Mars Store before Wednesday, November 16th at 11:59 PM local time. Any orders placed after this date will not qualify to receive a code.
  • Q: Will there be V.IP. Packages on sale for this tour?
    A: Yes, check the events for full information.
  • Q: Why didn’t I receive my early access code?
    A: Early Access codes were sent to qualifying customers by email on Nov 17, 2016. If you did not receive your code please first check your SPAM/Bulk Mail filter to see if the email was redirected there. If you still cannot find it, please visit CLICK HERE to fill out a request for us to resend it out to you.
  • Q: How do I qualify for an early access code?
    A: In order to qualify you need to pre-order 24K Magic directly from The Official Bruno Mars Store before Wednesday, November 16th at 11:59 PM local time. Any orders placed after this date will not qualify to receive an early access code.
  • Q: I pre-ordered 24K Magic from another store, do I qualify for the early access to tickets?
    A: Only customers who pre-ordered the album directly from The Official Bruno Mars Store before Wednesday, November 16th at 11:59 PM local time qualify for an early access code.
  • Q: If I placed more than one pre-order, will I get additional codes?
    A: You will receive one code per order.